Responsible Gambling Policy

At Lucky Leopard we take responsible gambling seriously. We want play to be safe and controlled, so we provide clear information and practical tools to help you manage your activity. This page explains the protections we offer, how to use account controls, signs to watch for and where to get free professional support if you need it.

Player protection principles

We aim to keep your account and play under control by making safeguards available and by monitoring for risky behaviour. Our approach is to prevent harm through proactive limits, verification checks and personalised account reviews when needed. We treat every concern confidentially and without judgement.

Activity-control tools

You can manage your play directly from your account. Tools include deposit limits, loss limits, session limits, reality checks and time-outs. Most controls are available in the responsible gambling section and can be adjusted instantly to reduce risk. For any changes that require a cooling-off period we will explain the waiting time on screen.

Deposit limits

Set daily, weekly or monthly deposit limits to keep spending predictable. Limits can be lowered immediately from your account. Requests to raise limits may include a waiting period to help you consider the change. Using deposit limits is one of the simplest ways to control how much you stake.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. These can prevent sessions from escalating and make budgeting easier. If you reach your loss limit, further play will be blocked until the limit resets or you choose to reduce activity over time.

Time limits and session controls

Use session timers and reality checks to keep play in check. You can set reminders or automatic log-outs after a set period of time. Short breaks and regular reality checks are effective at reducing impulsive decisions and keeping play proportionate.

Self-exclusion

If you need a longer break you can self-exclude for a set period or request permanent account closure. During self-exclusion your access to the account will be blocked and we will provide information about local support services. We will also follow our internal procedures to prevent you from re-registering during the exclusion period.

Signs of problematic behaviour

• Chasing losses or increasing stakes after losing
• Spending more time gambling than intended
• Borrowing money or selling possessions to fund play
• Neglecting work, family or social commitments
• Feeling anxious or restless about gambling

Tips for maintaining control

• Set realistic deposit and loss limits before you play
• Use session timers and take regular breaks
• Only gamble with money you can afford to lose
• Avoid gambling while under the influence of alcohol
• Talk to a friend or family member if you notice worrying signs

Professional help and support organisations

If gambling is causing you harm or affecting those close to you, seek help. In the United Kingdom you can contact national support services such as GamCare, GambleAware, Gamblers Anonymous and the National Gambling Helpline for confidential advice, counselling and practical support. If you need immediate help with your account, contact our support team through live chat or the help section in your account and we will assist in putting controls in place.