At Lucky Leopard we are committed to promoting safer gambling and helping players keep their play under control. Player safety is at the heart of our approach: we provide clear information, practical account controls and links to independent support so customers can make informed choices and take action if gambling stops being enjoyable.
We believe gambling should be a form of entertainment, not a solution to financial or personal problems. Our approach focuses on prevention, early intervention and respectful support for anyone who needs it. That means offering tools that let players control how, when and how much they play, alongside guidance on recognising risky behaviour.
We provide a range of straightforward controls in the account area so players can manage their activity without delay. These tools are designed to be easy to use and to encourage thoughtful, controlled play.
Players can set daily, weekly and monthly deposit limits to restrict how much they add to their account. Limits can be reduced immediately; any increase typically requires a short cooling‑off period to prevent impulsive changes.
Loss limits allow players to cap net losses over a chosen period. Using a loss limit helps keep spending within planned boundaries and can be adjusted downwards at any time.
Session limits and reality‑check reminders prompt players after a set amount of play time. Players can also set daily or weekly session caps and enable automatic log‑outs to enforce breaks.
For short breaks, players can use temporary time‑outs (cool‑off periods). These are reversible and intended for immediate relief from gambling activity.
For longer‑term support, self‑exclusion lets players close access to their account for a defined period. During self‑exclusion the account is suspended and access to services is blocked. Anyone considering self‑exclusion can contact customer support to discuss options and follow the simple steps to activate it.
Warning signs can include chasing losses, neglecting responsibilities, borrowing money for gambling, or experiencing strong anxiety about play. If you, or someone you know, show these signs it may be time to pause and seek help.
If gambling is causing harm, professional support is available. UK organisations such as BeGambleAware and GamCare provide confidential advice, assessment and treatment options. International help is available via services such as Gambling Therapy. Contact details and links to these organisations are provided in the safer gambling section of your account.
