Support is available to help with account enquiries, payment and verification issues, technical concerns and general feedback. The team can assist with safer‑gambling questions, guide on verification documents, and escalate complex matters to the appropriate organisation when required. Contact options include live chat, email and phone; choose the most convenient channel and expect a timely, professional reply from the support centre during published working hours. For urgent account matters use the priority email.
| Department | Contact |
|---|---|
| Customer support | [email protected] (accounts, payments, technical enquiries) |
| General enquiries | [email protected] (corporate and public relations) |
| Affiliate enquiries | [email protected] (partnerships and marketing) |
| Phone | +44 20 7946 0832 (Mon–Fri calls handled by the support centre; calls may be recorded for quality and training purposes) |
| Working hours | Mon–Fri, 09:00–18:00 (UK time) |
For detailed enquiries, account matters or cases requiring documents, email is the preferred contact method: [email protected]. Please include a clear subject line, your account username and up‑to‑date contact details to help process requests promptly. Attach any relevant files and state the issue concisely — incomplete or unclear information may cause delays in resolving the request.
Support aims to respond promptly. Most enquiries are answered within one business day, via live chat or email. Complex issues—such as KYC, payment investigations or security reviews—may require additional checks and take longer depending on their nature; you will be kept informed of progress. For urgent matters use live chat; for documents or detailed queries, email [email protected].
Your feedback matters — please share any suggestions or ideas to improve the website. All submissions are reviewed carefully and used to refine features, offers and the overall user experience. Whether it’s a bug report, a feature idea or a general comment, your insights help shape future updates and make the site easier and more enjoyable for everyone.
